Blade and Soul NA/EU: NCsoft Responds To Compromised Accounts



Over the past few weeks we have been carefully following lots of reports of accounts being hacked in Blade and Soul and anything of value being removed from the account. When it comes to accounts, we trust that when we sign up for anything that our information is safe, however that isn’t always the case as hacks and leaks do happen, after all it is the internet where nothing is perfect.

Without dragging this on, here is the official response that NCsoft has released today.

You can view the full post on the Blade and Soul Forums here:


Hi folks,


We wanted to inform you that we’re seeing an increase in the number of customer support contacts related to compromised accounts. We have been analyzing the situation, as well as the affected accounts being reported to us, and NCSOFT accounts are being targeted through use of account credentials obtained from data theft at other online services.


If a login and password are used across multiple services, a compromise at any of them creates an opportunity for account theft on all of them.


It’s critically important that you not only use different passwords across sites and services, but that you regularly change your passwords as well.


We’ve placed temporary bans on some accounts in the hopes of protecting you, our customer. If you receive a notice that your account has been banned, please contact us at to verify ownership and change your password.


If you’ve used the same password for your NCSOFT account anywhere else (or haven’t changed it in a while), we recommend you change your NCSOFT account password to one that is not shared with any other online accounts. Here are some tips on constructing a good password:


  • Use a unique password for every account.
  • Do not share passwords across accounts.
  • Do not include common words, especially words like “password” or “user.”
  • Use a mixture of upper and lowercase letters, numbers, and symbols.  Or use four to six words that have no relation to each other.


We’re continually monitoring this kind of activity and are working to improve our own security measures. We ask that account holders take precautions to ensure their credentials are unique, complex, and secure.


Thanks to everyone who has added to the discussion on the topic so far.

NCsoft has stated that they are working on improving account security. Who knows maybe in the coming days of maybe in the next few weeks players will be able to use Google’s Two Step Authentication system when logging into Blade and Soul’s Account Management.

In the mean time the best thing to do if you feel that your account might be at risk is to update your email address if you account is over 90 days old. This way your email will be unchangeable for another 90 days, it would make it harder for attackers to compromise your account. Another thing you can do in order to protect yourself from online Data Theft by always having an Anti virus software to protect you while you are visiting sites, it is all the little things that improve your chances of being safe, you will never know what website or software that you downloaded my contain a virus that is used to steal information of yours. The final and most important of them all, you should update your passwords on a regular cycle, this way if you think you have been compromised it will not affect you as you will change your password on your cycle sometimes earlier, just remember the more frequent the and unique the password the better and stronger the password is. Also remember to have strong passwords that, just like NCsoft said; “…A mixture of upper and lowercase letters, numbers and symbols…”

We will update you and bring you any news as to NCsofts actions as soon as we are humanly able to.

Remember to stay safe!